Terms and Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Leaptra ("Leaptra," "we," "us," or "our") governing your access to and use of the Leaptra platform, including all AI agents, CRM functionality, email integration services, and related services (collectively, the "Services"). By accessing, registering for, or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

For purposes of these Terms, the following definitions apply: "AI Agents" means the artificial intelligence-powered autonomous software agents provided through the Services, including but not limited to email operators, CRM assistants, and other automated workflow tools. "Account" means the user account created to access and use the Services. "Authorized User" means any individual authorized by Customer to access and use the Services under Customer's Account. "Customer Data" means all data, content, and information that you or your Authorized Users provide, upload, transmit, or otherwise make available through the Services, including email content, CRM records, contacts, and other business information. "Personal Information" means any information that can be used to identify an individual, as defined under applicable data protection laws including GDPR and other relevant regulations. "Third-Party Integrations" means integrations with external services such as email providers (Gmail, Outlook, etc.), cloud storage, or other business applications.

3.1 Platform Access Subject to your compliance with these Terms and payment of applicable fees, Leaptra grants you a non-exclusive, non-transferable, revocable right to access and use the Services during the subscription term solely for your internal business purposes. 3.2 Core Features The Services include the following core features: Email Operator Agent: AI-powered email management, categorization, smart response generation, and email workflow automation Full-Stack CRM: Customer relationship management tools including contact management, sales pipeline tracking, task management, and analytics Additional AI Agents: Other AI-powered agents and features that may be added to the platform from time to time 3.3 Service Modifications We reserve the right to modify, update, suspend, or discontinue any feature or aspect of the Services at any time with or without notice. We will make commercially reasonable efforts to notify you of material changes that substantially affect your use of the Services.

4.1 Account Registration and Security You agree to: • Provide accurate, complete, and current information during registration • Maintain the security and confidentiality of your Account credentials • Notify us immediately of any unauthorized access or security breach • Be responsible for all activities conducted through your Account 4.2 Acceptable Use Policy You agree NOT to: • Use the Services for any unlawful, fraudulent, or malicious purpose • Attempt to reverse engineer, decompile, disassemble, or otherwise derive source code from the Services • Circumvent or disable any security features or technical limitations of the Services • Use automated systems to access the Services in a manner that exceeds reasonable usage limits • Transmit viruses, malware, or any code designed to harm or disrupt the Services • Use the Services to send spam, unsolicited communications, or engage in phishing • Violate any applicable laws, including data protection, privacy, and anti-spam regulations • Resell, sublicense, or otherwise commercialize access to the Services without our written consent • Interfere with or disrupt the integrity or performance of the Services • Use the Services to process or store any data that you do not have the legal right to process 4.3 Third-Party Integration Responsibilities When integrating third-party services (such as email accounts), you represent and warrant that you have obtained all necessary permissions and consents to authorize Leaptra to access and process data from those services. You are solely responsible for managing permissions and access to integrated third-party accounts.

5.1 Customer Data Ownership You retain all ownership rights to your Customer Data. By using the Services, you grant Leaptra a limited, non-exclusive license to access, process, store, and use Customer Data solely for the purpose of providing the Services to you and as otherwise permitted under these Terms. 5.2 Data Processing and Privacy Leaptra processes Customer Data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant privacy regulations. Our data processing activities include: • Processing email content to provide categorization, response suggestions, and automation features • Storing CRM data including contacts, communications history, and sales information • Using AI models to analyze and generate insights from Customer Data • Maintaining logs and analytics for service improvement and security purposes For detailed information about how we collect, use, and protect Personal Information, please refer to our Privacy Policy. 5.3 Data Security We implement commercially reasonable administrative, physical, and technical safeguards to protect Customer Data, including: • Encryption of data in transit and at rest • Regular security assessments and updates • Access controls and authentication mechanisms • Employee training on data protection and security practices While we take security seriously, no system is completely secure. We cannot guarantee absolute security of Customer Data. 5.4 Data Usage for Service Improvement We may use Customer Data in aggregated, anonymized, or de-identified form for: • Improving and optimizing our AI models and Services • Conducting statistical analysis and research • Developing new features and products • Creating industry benchmarks and insights Important: We will NOT use your Customer Data to train AI models in a manner that would allow other customers to access or derive your specific data. All aggregated data will be anonymized such that it cannot be traced back to you or your organization. 5.5 Data Retention and Deletion We will retain Customer Data for as long as your Account is active or as necessary to provide the Services. Upon termination or at your request, we will delete or anonymize your Customer Data within 90 days, except where: • Retention is required by law or regulation • Data has been aggregated and anonymized as described in Section 5.4 • Backup copies may persist for up to an additional 90 days in our backup systems 5.6 Third-Party Email and Integration Data When you integrate third-party email services (Gmail, Outlook, etc.), you explicitly authorize Leaptra to access email content, metadata, and associated data as necessary to provide the Services. Our use of information received from Google APIs, if applicable, adheres to Google API Services User Data Policy, including the Limited Use requirements. You may revoke this authorization at any time through your Account settings, but doing so may limit or disable functionality of the Services.

6.1 AI Agent Operation Our AI Agents operate autonomously within parameters you configure. AI Agents may take actions on your behalf, including but not limited to categorizing emails, generating response drafts, updating CRM records, and executing automated workflows. 6.2 AI Output Disclaimers YOU ACKNOWLEDGE AND AGREE THAT: • AI-generated outputs (including email responses, categorizations, and suggestions) are probabilistic and may contain errors, inaccuracies, or omissions • AI Agent actions do not constitute professional advice (legal, financial, medical, or otherwise) • You are solely responsible for reviewing, verifying, and approving AI-generated content before it is sent or acted upon • AI outputs may not be unique to you and similar inputs may produce different outputs over time • AI models are continuously updated, and Agent behavior may change as improvements are made 6.3 User Responsibility for AI Actions You are fully responsible for: • Configuring AI Agents appropriately for your use case • Implementing appropriate human oversight and review processes • All actions taken by AI Agents operating under your Account • Ensuring AI Agent use complies with applicable laws and regulations in your jurisdiction • Any communications sent or actions taken by AI Agents on your behalf 6.4 Regulatory Compliance Leaptra does NOT represent or warrant that the AI Agents comply with industry-specific regulations applicable to your business (e.g., HIPAA for healthcare, FINRA for financial services, etc.). You are responsible for independently determining whether the Services are suitable for your regulatory obligations and implementing additional controls as necessary.

7.1 Subscription Fees Access to the Services requires payment of subscription fees as specified in your chosen pricing plan. All fees are exclusive of applicable taxes, which you are responsible for paying. 7.2 Payment Terms • Billing Cycle: Fees are billed in advance on a monthly or annual basis, depending on your selected plan • Payment Method: You must provide valid payment information and authorize automatic billing • Late Payment: Failure to pay may result in immediate suspension or termination of Services • Payment Processing: We use third-party payment processors. Your payment information is subject to their terms and privacy policies 7.3 Fee Changes We reserve the right to modify subscription fees at any time. Fee changes will be communicated at least 30 days in advance and will take effect at your next renewal date. Continued use of the Services after the effective date constitutes acceptance of the new fees. 7.4 Refund Policy All subscription fees are non-refundable except as required by law or as explicitly stated in your Order Form. If you cancel your subscription, you will retain access to the Services through the end of your current billing period, but no refund will be issued for unused time. 7.5 Free Trials We may offer free trial periods for new customers. Free trials are limited to one per customer and may not be combined with other promotional offers. Unless you cancel before the trial period ends, you will be automatically enrolled in a paid subscription plan.

8.1 Leaptra Intellectual Property The Services, including all software, algorithms, AI models, interfaces, content, trademarks, logos, and documentation (collectively, "Leaptra IP"), are owned by Leaptra and protected by intellectual property laws. These Terms grant you no rights to Leaptra IP except the limited license to use the Services as expressly provided herein. 8.2 Customer Data Rights As between you and Leaptra, you retain all intellectual property rights in your Customer Data. You grant Leaptra only the limited rights specified in Section 5.1 to provide the Services. 8.3 Feedback If you provide feedback, suggestions, or ideas about the Services ("Feedback"), you grant Leaptra a perpetual, irrevocable, worldwide, royalty-free license to use, incorporate, and commercialize such Feedback without any obligation to you.

9.1 Mutual Representations Each party represents and warrants that: • It has the legal power and authority to enter into these Terms • Its performance will not violate any applicable law or third-party rights 9.2 Service Disclaimer EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEAPTRA DISCLAIMS ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND AVAILABILITY. LEAPTRA DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM HARMFUL COMPONENTS.

10.1 Exclusion of Consequential Damages TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEAPTRA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF LEAPTRA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 10.2 Liability Cap LEAPTRA'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO LEAPTRA IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED DOLLARS (USD $100). 10.3 Exceptions The limitations in this Section 10 do not apply to: • Your breach of Section 4 (User Obligations and Restrictions) • Your violation of intellectual property rights • Your indemnification obligations under Section 11 • Liability that cannot be excluded or limited under applicable law 10.4 Jurisdictional Variations Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In such jurisdictions, the limitations and exclusions in these Terms apply only to the maximum extent permitted by applicable law.

You agree to indemnify, defend, and hold harmless Leaptra, its affiliates, and their respective officers, directors, employees, agents, and representatives from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising from or relating to: • Your use or misuse of the Services • Your violation of these Terms • Your violation of any rights of third parties, including intellectual property, privacy, or data protection rights • Your Customer Data or any content you transmit through the Services • Actions taken by AI Agents operating under your Account

12.1 Term These Terms commence when you first access or use the Services and continue until terminated in accordance with this Section 12. 12.2 Termination by Customer You may terminate your subscription at any time through your Account settings or by contacting our support team. Termination will be effective at the end of your current billing period. 12.3 Termination by Leaptra We may suspend or terminate your access to the Services immediately without notice if: • You breach these Terms • You fail to pay fees when due • Your use poses a security risk or violates applicable law • We are required to do so by law or regulatory authority 12.4 Effect of Termination Upon termination: • Your right to access and use the Services immediately ceases • You remain responsible for all fees incurred prior to termination • We will delete your Customer Data as described in Section 5.5 • You may request an export of your Customer Data within 30 days of termination 12.5 Survival The following provisions survive termination: Sections 5 (Data Ownership), 8 (Intellectual Property), 9 (Warranties), 10 (Limitation of Liability), 11 (Indemnification), 13 (Confidentiality), and 15 (General Provisions).

13.1 Confidential Information "Confidential Information" means non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure. Customer Data is deemed Confidential Information of Customer. 13.2 Protection Obligations The receiving party will: • Use Confidential Information only to exercise rights and fulfill obligations under these Terms • Protect Confidential Information using at least the same degree of care used to protect its own confidential information • Limit disclosure to employees, contractors, and advisors who need to know and are bound by confidentiality obligations 13.3 Exceptions Confidential Information does not include information that: • Is or becomes publicly available through no breach of these Terms • Was rightfully known prior to disclosure • Is independently developed without use of Confidential Information • Is required to be disclosed by law or court order (with prompt notice to the disclosing party)

Neither party will be liable for any failure or delay in performance due to causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, riots, labor disputes, strikes, epidemics, pandemics, government actions, internet or telecommunications failures, or power outages ("Force Majeure Event"). The affected party will promptly notify the other party and use reasonable efforts to minimize the impact. If a Force Majeure Event continues for more than 30 days, either party may terminate the affected Services upon written notice.

15.1 Governing Law and Dispute Resolution These Terms shall be governed by and construed in accordance with the laws of [INSERT JURISDICTION], without regard to its conflict of law principles. Any dispute arising from these Terms shall be resolved through [INSERT DISPUTE RESOLUTION METHOD: arbitration/mediation/courts], in [INSERT LOCATION]. 15.2 Modifications to Terms We may modify these Terms at any time by posting the updated Terms on our website and/or sending you notice via email or in-app notification. Material changes will be effective 30 days after notice is provided. Your continued use of the Services after the effective date constitutes acceptance of the modified Terms. If you do not agree to the modifications, you must discontinue use of the Services. 15.3 Assignment You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this section is void. 15.4 Entire Agreement These Terms, together with our Privacy Policy and any Order Form, constitute the entire agreement between you and Leaptra regarding the Services and supersede all prior agreements, understandings, and communications. 15.5 Severability If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it valid and enforceable. 15.6 Waiver No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms does not constitute a waiver of such right or provision. 15.7 Relationship of Parties The parties are independent contractors. These Terms do not create a partnership, joint venture, agency, or employment relationship between the parties. 15.8 Export Compliance You agree to comply with all applicable export and import laws and regulations. You represent that you are not located in, under the control of, or a national or resident of any country subject to U.S. embargo or on any U.S. list of prohibited or restricted parties. 15.9 Notices All notices under these Terms must be in writing and will be deemed given when: • Delivered personally • Sent by confirmed email • Sent by overnight courier with tracking • Posted in your Account dashboard (for notice to Customer)

For questions about these Terms or the Services, please contact us at: Email: legal@leaptra.com Support: support@leaptra.com Website: www.leaptra.com

BY CLICKING "I AGREE," REGISTERING FOR AN ACCOUNT, OR USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. Version History Version 1.0 — January 29, 2026 — Initial version *** END OF TERMS AND CONDITIONS ***